Terms of Service

1. Company Information

These terms apply to services provided by:

2. Acceptance of Terms

By accessing our website, booking appointments, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these terms, please do not use our services.

3. Services Description

militiizxa provides beauty and spa services including but not limited to:

• Facial treatments and skincare services
• Body treatments and massage therapy
• Wellness and spa packages
• Beauty consultations and advice
• Related beauty and wellness services

Service descriptions, prices, and availability are subject to change without notice.

4. Booking and Appointments

4.1 Booking Process

• Appointments can be made by phone, email, or through our website
• All appointments are subject to availability
• We reserve the right to confirm appointments before they are finalised
• Booking confirmation will be sent via email or SMS

4.2 Cancellation Policy

• Cancellations must be made at least 24 hours in advance
• Late cancellations (less than 24 hours) may incur a cancellation fee
• No-shows will be charged the full service price
• Emergency cancellations will be considered on a case-by-case basis

4.3 Rescheduling

• Appointments can be rescheduled subject to availability
• Same-day rescheduling may not always be possible
• Multiple rescheduling requests may result in booking restrictions

5. Payment Terms

5.1 Payment Methods

We accept the following payment methods:

• Cash payments
• Debit and credit cards
• Bank transfers
• Digital payment platforms

5.2 Payment Policy

• Payment is due at the time of service unless otherwise arranged
• Prices include VAT where applicable
• Package deals must be paid in full before first treatment
• Deposits may be required for certain services
• Outstanding balances may result in service suspension

5.3 Refunds

• Refunds are considered on a case-by-case basis
• Service dissatisfaction must be reported within 24 hours
• Unused package services may be refundable within 30 days
• Processing fees may apply to refunds

6. Client Obligations

6.1 Health Disclosure

• Provide accurate health and medical information
• Disclose allergies, medications, and medical conditions
• Inform us of pregnancy or any health changes
• Follow pre and post-treatment care instructions

6.2 Conduct

• Treat staff and other clients with respect
• Arrive on time for appointments
• Follow facility rules and guidelines
• Maintain appropriate behaviour and language
• Respect the peaceful environment of our spa

6.3 Personal Belongings

• You are responsible for your personal belongings
• We recommend leaving valuables at home
• militiizxa is not liable for lost or stolen items
• Use of lockers is at your own risk

7. Health and Safety

7.1 Contraindications

We reserve the right to refuse or modify treatments if:

• You have contraindications for the requested treatment
• You appear to be under the influence of alcohol or drugs
• You have infectious conditions or open wounds
• You are pregnant and the treatment is not suitable

7.2 Allergic Reactions

• Patch tests may be recommended for sensitive clients
• Immediately inform staff of any discomfort during treatment
• We are not liable for allergic reactions to products
• Emergency procedures are in place for serious reactions

8. Intellectual Property

All content on our website and marketing materials, including:

• Text, images, logos, and graphics
• Treatment protocols and procedures
• Software and website functionality
• Trademarks and brand elements

Are the property of militiizxa B.V. or our licensors and are protected by intellectual property laws.

9. Limitation of Liability

9.1 Service Limitations

Our liability is limited to the cost of the service provided. We are not liable for:

• Indirect, consequential, or punitive damages
• Loss of income, profits, or business opportunities
• Emotional distress or personal injury (except where required by law)
• Damage to personal property

9.2 Force Majeure

We are not liable for delays or cancellations due to circumstances beyond our control, including:

• Natural disasters or extreme weather
• Government restrictions or regulations
• Public health emergencies
• Utility failures or technical issues

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which forms part of these terms.

By using our services, you consent to the processing of your personal data as described in our Privacy Policy.

11. Website Use

11.1 Acceptable Use

You may use our website for legitimate purposes only. You agree not to:

• Use the website for illegal or unauthorised purposes
• Interfere with website security or functionality
• Submit false or misleading information
• Violate intellectual property rights
• Transmit harmful code or malware

11.2 Website Availability

• We strive to maintain website availability but cannot guarantee 100% uptime
• Maintenance may require temporary website downtime
• We are not liable for website unavailability or technical issues

12. Termination

We reserve the right to:

• Refuse service to any client
• Terminate client relationships for breach of terms
• Cancel appointments for inappropriate behaviour
• Suspend services for non-payment

Clients may terminate their relationship with us at any time, subject to our cancellation policy.

13. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of the Netherlands. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the Dutch courts.

If you are a consumer residing in the EU, you may also have the right to bring proceedings in the courts of your country of residence.

14. Dispute Resolution

We are committed to resolving disputes amicably:

• Contact us directly to discuss any concerns
• We will attempt to resolve issues through good faith negotiations
• Mediation may be used before pursuing legal action
• EU consumers have access to online dispute resolution platforms

15. Severability

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that achieves the same economic purpose.

16. Changes to Terms

We may update these Terms of Service periodically. Changes will be effective when posted on our website. We will notify clients of material changes through:

• Email notifications
• Website announcements
• In-person notifications during visits

Continued use of our services after changes constitutes acceptance of the updated terms.

17. Contact Information

For questions about these Terms of Service, please contact us: